Billing Terms and Conditions

Last Updated: July 27, 2026

These Billing Terms and Conditions explain how payments, pricing, refunds, and billing matters are handled for purchases made through Velmora Lighting.

1. Accepted Payment Methods

Velmora Lighting accepts secure payment methods displayed during checkout, which may include:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay

PayPal may also be available after it has been activated for the store.

All purchases are processed in United States Dollars (USD).

Only payment methods currently displayed at checkout are available for use.

2. Payment Authorization

Full payment is required when an order is submitted.

An order is not confirmed until the payment provider successfully authorizes the transaction.

If a payment is declined, incomplete, reversed, or otherwise unsuccessful, the order may not be processed or shipped.

Customers are responsible for providing accurate billing, payment, and contact information during checkout.

3. Prices, Taxes, and Additional Charges

All prices displayed on velmoralighting.com are listed in United States Dollars unless otherwise stated.

Product prices may be updated without advance notice. Price changes do not affect orders that have already been completed and confirmed.

Applicable taxes and any available shipping charges are calculated and displayed during checkout before payment is submitted.

Velmora Lighting does not add undisclosed charges after an order has been placed.

4. Secure Payment Processing

Payments are processed through Shopify Payments and other trusted third-party payment providers available at checkout.

Velmora Lighting uses encrypted checkout technology to help protect payment and personal information.

Full credit-card numbers and complete payment credentials are processed by the applicable payment provider and are not stored directly by Velmora Lighting.

5. Payment Verification

Some orders may require additional review before fulfillment.

Velmora Lighting may contact the customer to verify billing information, delivery information, or payment authorization when an order is flagged for possible fraud, unauthorized activity, or unusual transaction behavior.

Processing may be delayed while verification is completed.

6. Failed or Declined Payments

If a payment cannot be authorized, the order will not be completed.

Possible reasons include:

Incorrect billing information
Insufficient funds
Payment-provider restrictions
Fraud-prevention controls
Expired or unsupported payment methods

Customers should contact their bank or payment provider if a valid payment method continues to be declined.

7. Refunds

Approved refunds are issued according to the Velmora Lighting Return and Refund Policy.

Refunds are returned to the original payment method used for the purchase.

After Velmora Lighting initiates a refund, the customer’s bank or payment provider may require additional processing time before the funds appear.

8. Chargebacks and Billing Disputes

Customers experiencing an order or billing concern should first contact:

info@velmoralighting.com

Velmora Lighting will review the issue and attempt to provide an appropriate resolution.

Chargebacks believed to be unauthorized, fraudulent, or inconsistent with order records may be reviewed and disputed using available transaction, shipping, delivery, and customer-service documentation.

9. Fraud Prevention

Velmora Lighting reserves the right to delay, cancel, or refuse an order when there is reasonable concern regarding:

Fraudulent activity
Unauthorized payment use
Inconsistent billing information
Unusual ordering behavior
Failed identity or payment verification

Any payment collected for a canceled order will be handled according to the applicable payment provider’s procedures.

10. Currency Conversion and Bank Fees

Velmora Lighting processes orders in United States Dollars.

If a payment method uses another currency, the customer’s financial institution may apply currency-conversion rates or international transaction fees.

These fees are determined by the customer’s bank or payment provider and are not controlled by Velmora Lighting.

11. Changes to These Terms

Velmora Lighting may update these Billing Terms and Conditions when payment methods, business procedures, legal requirements, or checkout services change.

The latest version will remain available on this page with the revised Last Updated date.