Shipping policy

Last Updated: July 27, 2026

Velmora Lighting is committed to maintaining clear and straightforward shipping expectations. This policy explains available shipping locations, processing timelines, delivery estimates, tracking, shipping costs, and procedures for delivery concerns.

Shipping Locations

Velmora Lighting currently ships throughout the United States.

Orders cannot currently be shipped to countries or regions outside the United States.

Order Processing

Orders are processed Monday through Friday, excluding federal holidays.

Order Cutoff Time:
2:00 PM Eastern Time, Monday through Friday.

Orders placed after 2:00 PM Eastern Time will begin processing on the following business day.

Order Handling Time:
1–3 business days, Monday through Friday.

Handling time includes order verification, preparation, packaging, and transfer to the shipping carrier.

Transit and Estimated Delivery

Estimated Transit Time:
6–10 business days, Monday through Friday.

Total Estimated Delivery Time:
7–13 business days.

The total estimated delivery period includes both handling and transit time.

Delivery dates are estimates and may be affected by holidays, severe weather, regional carrier interruptions, address issues, unusually high order volumes, or other circumstances outside the control of Velmora Lighting.

Shipping Carriers

Orders may be delivered by tracked carrier services including:

• USPS
• UPS
• FedEx
• DHL
• Other established regional or last-mile delivery partners

The carrier used for an order may depend on the product, shipping destination, package dimensions, and available delivery service.

Shipping Costs

Free Standard Shipping

Velmora Lighting offers free standard shipping on all orders within the United States. No minimum purchase is required.

Any optional expedited service or additional shipping charge will be clearly displayed during checkout before payment is submitted.

No undisclosed shipping fees are added after an order has been placed.

Order Tracking

A shipping-confirmation email will be sent once an order has been transferred to the carrier. The email will include the available tracking number and tracking link.

Tracking information may require up to 48 hours to begin displaying carrier updates.

Orders may also be reviewed through the Velmora Lighting Order Tracking page:

/pages/track-your-order

Multiple Shipments

Orders containing multiple products may occasionally be delivered in separate packages.

When an order is divided into multiple shipments, each package may have a separate tracking number and delivery date. No additional shipping charge will be applied solely because an order is delivered in multiple packages.

Delayed or Lost Packages

If tracking has not updated or an order has not arrived within the estimated delivery period, contact the Velmora Lighting customer-service team with the order number and tracking details.

The shipment status will be reviewed and assistance will be provided through the available carrier-resolution process.

A package is not automatically considered lost immediately after the estimated delivery date. Carrier investigations or waiting periods may be required before a replacement, refund, or other resolution can be issued.

Packages Marked as Delivered

If tracking shows that a package was delivered but the package cannot be located, complete the following steps:

1. Review the delivery location and surrounding property.
2. Check with household members, neighbors, building staff, or reception personnel.
3. Allow one additional business day because some carriers update tracking shortly before final delivery.
4. Contact the shipping carrier for additional delivery details.

If the package remains missing after these steps, contact Velmora Lighting for further review.

Missing or Incomplete Items

If an order arrives with an item missing, contact customer support within 7 calendar days of delivery.

Include the following information:

• Order number
• Name of the missing item
• Photos of the package and received contents
• Photo of the shipping label

The information will be reviewed before a replacement or other resolution is provided.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If an address correction is requested before shipment, Velmora Lighting will make a reasonable effort to update the order. Changes cannot be guaranteed after processing or carrier acceptance has begun.

Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.

Delivery Issues

For delays, damaged packages, missing items, or other delivery concerns, contact the customer-service team as soon as possible.

Include the order number, a description of the concern, and any relevant photographs or tracking details.

Changes to This Policy

Velmora Lighting may revise this Shipping Policy when shipping services, supported regions, business procedures, or applicable requirements change.

The current policy will remain available on this page with the revised Last Updated date.

Questions

Additional information is available on the FAQ page. Shipping questions may also be submitted directly to the Velmora Lighting customer-service team.

Contact Information

Store Name : Velmora Lighting