Refund policy

Last Updated: July 27, 2026

Velmora Lighting provides a 30-day return period for eligible products. This policy explains order cancellations, return eligibility, shipping responsibilities, exchanges, damaged products, missing deliveries, and refund processing.

Order Cancellations

Cancellation requests may be submitted within 24 hours of placing an order.

Send the request to info@velmoralighting.com and include the order number.

Velmora Lighting will make a reasonable effort to cancel an eligible order. Cancellation cannot be guaranteed once processing has begun, and an order cannot be canceled after it has been transferred to the shipping carrier.

If the order has already shipped, a return may be requested after delivery under the terms below.

30-Day Return Period

Eligible products may be returned within 30 calendar days of delivery.

To qualify, a returned product must be:

Unused and uninstalled
In its original condition
Returned in the original packaging
Accompanied by all included parts, accessories, manuals, labels, and documentation
Free from damage caused after delivery

Returns sent without prior authorization may not be accepted.

Return Policy Summary

Return Window: 30 calendar days after delivery

Product Condition: Unused, uninstalled, and in original condition

Original Packaging: Required

Return Method: Return by mail after contacting customer support

Restocking Fee: $0

Refund Method: Original payment method

Starting a Return

To request a return, email info@velmoralighting.com with:

Order number
Product being returned
Reason for the return
Photographs when the product is damaged, defective, or incorrect

After the request is reviewed, return instructions and the applicable return address will be provided.

Do not return a product to the Velmora Lighting business address unless the return instructions specifically direct it there.

Return Shipping Costs

Damaged, Defective, or Incorrect Products

Velmora Lighting will cover the approved return shipping cost when a product:

Arrives damaged
Is defective
Is different from the product ordered
Is missing essential components

These concerns must be reported within 7 calendar days of delivery.

Include clear photographs of:

The product
The shipping package
The shipping label
The damage, defect, incorrect item, or missing components

Change-of-Mind Returns

The customer is responsible for the actual return shipping cost when:

The wrong product, size, color, or variation was selected
The product is no longer wanted
The product does not suit the intended space
The return is unrelated to damage, defects, or fulfillment errors

Any paid expedited or upgraded shipping charges from the original order are non-refundable.

Packaging the Return

Approved returns must be packed securely using the original packaging whenever available.

All accessories, mounting hardware, manuals, protective materials, and other included components must be returned with the product.

The customer may be responsible for loss in value caused by incomplete contents, improper packaging, installation, use, or damage after delivery.

Return Authorization and Shipment

Return instructions will be provided by email after the return request is approved.

Use a trackable shipping service and retain the shipping receipt until the return is completed.

Velmora Lighting is not responsible for an unauthorized return or a return sent to an incorrect address.

Inspection and Refund Processing

After the returned product is received, it will be inspected to confirm that it meets the eligibility requirements.

An email notification will be sent after the return is approved or declined.

For an approved return, the refund will be initiated to the original payment method within 7 business days.

The financial institution or payment provider may require additional time to post the refund after it has been issued.

Exchanges

Eligible products may be exchanged within the 30-day return period.

To request a different model, finish, size, or product, contact info@velmoralighting.com.

Exchange availability depends on current inventory. When a direct exchange is unavailable, the original item may be returned for a refund and a separate order may be placed.

For change-of-mind exchanges, return shipping costs remain the customer’s responsibility. Velmora Lighting covers approved costs for defective, damaged, or incorrect products.

Damaged or Incorrect Orders

Report a damaged, defective, incomplete, or incorrect order within 7 calendar days of delivery.

Include the order number and photographs showing the product, packaging, shipping label, and concern.

After review, Velmora Lighting may provide an approved replacement, exchange, refund, replacement part, or another appropriate resolution.

Orders Not Delivered

If an order has not arrived within the delivery window stated in the Shipping Policy, contact info@velmoralighting.com with the order number.

Velmora Lighting will review the tracking information and open an investigation with the carrier when appropriate.

If the carrier confirms that the shipment is lost, Velmora Lighting will provide either:

A replacement at no additional charge, or
A refund to the original payment method

A shipment is not considered lost solely because the estimated delivery date has passed. Carrier investigation and waiting periods may apply.

Packages Marked as Delivered

If carrier tracking shows that a package was delivered but it cannot be located:

Check the delivery location and surrounding property.
Ask household members, neighbors, reception staff, or building personnel.
Allow one additional business day for possible carrier tracking delays.
Contact the carrier for delivery confirmation.

If the package remains missing, contact Velmora Lighting for additional review.

Non-Returnable Products

The following are not eligible for return:

Products that have been installed, used, altered, or damaged after delivery
Products missing original packaging, parts, or accessories
Gift cards
Customized or personalized products
Products clearly identified as final sale or non-returnable before purchase

Defective, damaged, or incorrect products remain eligible for review under applicable consumer-protection requirements.

Refused or Undeliverable Packages

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect the package may have actual return-shipping costs deducted from the refund.

Reshipping charges may apply when a second delivery is requested.

Changes to This Policy

Velmora Lighting may update this Return and Refund Policy when business procedures, carrier requirements, supported products, or applicable requirements change.

Any revision will appear on this page with an updated Last Updated date.