FAQ

Velmora Lighting offers a curated selection of modern lighting for residential interiors. The information below covers shipping, returns, refunds, order updates, exchanges, and customer support.

Shipping and Delivery

1. How long does delivery take?

Orders are prepared and delivered according to the following estimated timeline:

Handling time: 1–3 business days
Transit time: 6–10 business days
Total estimated delivery time: 7–13 business days

Business days are Monday through Friday, excluding federal holidays. Delivery estimates may be affected by carrier delays, weather, holidays, or address issues.

Additional details are available in the Shipping Policy.

2. Is shipping free?

Yes. Velmora Lighting provides free standard shipping on all orders within the United States. No minimum order value is required.

Additional information is available in the Shipping Policy.

3. Does Velmora Lighting ship internationally?

No. Shipping is currently available only within the United States.

4. How can an order be tracked?

A shipping-confirmation email is sent after an order is transferred to the carrier. The email includes the available tracking number and tracking link.

Tracking information can also be reviewed through the Track Order page.

Tracking updates may take up to 48 hours to appear after shipment.

5. What happens if an order is delayed or missing?

If an order has not arrived within the estimated delivery period, contact the customer-service team with the order number and tracking details.

Velmora Lighting will review the shipment status and work with the carrier when an investigation is required. If the carrier confirms that the package is lost, an approved replacement or refund will be provided.

Returns, Refunds, and Exchanges

6. What is the return policy?

Eligible products may be returned within 30 calendar days of delivery.

Returned products must be unused, uninstalled, in original condition, and include the original packaging, accessories, parts, and documentation.

Velmora Lighting does not charge a restocking fee.

Complete details are available in the Return and Refund Policy.

7. What happens if a product arrives damaged, defective, or incorrect?

Contact info@velmoralighting.com within 7 calendar days of delivery.

Include:

Order number
Description of the issue
Photographs of the product
Photographs of the packaging
Photograph of the shipping label

After review, Velmora Lighting may provide a replacement, exchange, refund, replacement part, or another appropriate resolution. Approved return costs for damaged, defective, or incorrect products are covered by Velmora Lighting.

8. Who pays for return shipping?

Velmora Lighting covers approved return-shipping costs when a product arrives damaged, defective, incomplete, or different from the product ordered.

For change-of-mind returns, the customer is responsible for the actual return-shipping cost.

9. How long does a refund take?

After an eligible return is received and approved, the refund is initiated to the original payment method within 7 business days.

Banks and payment providers may require additional processing time before the funds appear.

10. Are exchanges available?

Yes. Eligible products may be exchanged during the 30-day return period.

Exchange availability depends on current inventory. When a direct exchange is unavailable, the original product may be returned for a refund and a separate order may be placed.

Exchange requests can be submitted to info@velmoralighting.com.

Orders and Store Information

11. Can an order be canceled after it is placed?

Cancellation requests may be submitted within 24 hours of placing an order.

Email info@velmoralighting.com and include the order number. Cancellation cannot be guaranteed once processing has started and is unavailable after the order has shipped.